BetPoP customer service - typical useless response

[betplom]

I log in to my BetPoP account to make a deposit.

I select "Moneybookers" as payment type. I get this message:

"To deposit funds into your account using this payment method, please contact Customer Services."

So I send an email describing my problem and receive this reply:

"[email protected] <[email protected]>

Dear customer,
The reason why you can deposit is because moneybookers or any other deposit online is not working, the processors are down.

Regards,

Online Processing Dep. "

I wonder why they even bother to make this shit up, I've tried a few times on separate occasions to deposit and get the same message from the system cashier at BetPoP.

Now I've had zero issues depositing at other sportsbooks using Moneybookers recently, as a matter of fact Bet Online sent me detailed instructions on how to send funds using Moneybookers just today.

Guess where I'll be sending the funds originally destined for BetPoP?

Yep, I'll deal with Bet Online instead.

YouWager/BetPoP should learn something here.

 

[rito]

avid Thomson: i want a withdrawal


You are now speaking with Calvin of Customer Support.

Calvin: we don't process payout on the weekends only monday through friday

David Thomson: you don't process payouts on any days dont bs me



better than this ^

 

[betplom]

You're talking about Calvin from Bodog right? lol.

Durito, making withdrawls difficult is not unusual, making deposits difficult is beyond stupid.

 

[roguejuror]

I think Moneybookers takes away their ability to take in deposit if they don't keep their merchant account funded for withdrawals up to a certain amount.

 

[betplom]

I think Moneybookers takes away their ability to take in deposit if they don't keep their merchant account funded for withdrawals up to a certain amount.

Interesting, good to know it is a problem on their end.

I thought YouWager/BetPoP are part of a big global sportsbook operation, how can they not have loads of cash in their Moneybookers merchant account?

 

[rito]

You're talking about Calvin from Bodog right? lol.

Durito, making withdrawls difficult is not unusual, making deposits difficult is beyond stupid.

abcislands

yes you make a good point

 

[rito]

I think Moneybookers takes away their ability to take in deposit if they don't keep their merchant account funded for withdrawals up to a certain amount.

i don't think so. you can deposit at a bunch of shit books via mb, that can rarely pay out that way

 

[roguejuror]

Yeah you are right.

 

[Mudcat]

Don't know what's up with that. Youwager was taking Moneybookers deposits no problem fairly recently.